-
Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
consultant in customer relationship management for building engineering:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
Although its PLM solutions will not likely be the "all things to all people" any time soon, Oracle might be showing us its
ability to develop its own applications in collaborative effort with its prominent customers. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
... listens to the voice of the customer and to ... Oracle's past investment
in building solutions for both process ... CAD) and/or product data management
(PDM) systems. ...
Published:
2004-01-05
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
consultant in customer relationship management for building engineering:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Abstract:
One of the biggest mistakes users often make with BI is forgetting the big picture, the strategic goals of what they hope
to accomplish by accessing this information, while breaking out of traditional silo-ed metrics. BI is not a panacea, and enterprises
must organize and prioritize their business needs (...)
Excerpt related to
consultant in customer relationship management for building engineering:
One of the biggest mistakes users often make with BI is forgetting the big picture, the strategic goals of what they hope
to accomplish by accessi...
Published:
2005-07-16
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Abstract:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Published:
2005-11-25
-
Abstract:
MAPICS hereby joins the raft of enterprise resource planning (ERP) vendors that are making their way into the product lifecycle
management (PLM) market by bundling or partnering strategically to embed PLM functions within their suites. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
... portfolio management, project management, customer
needs/feedback ... 3D visualization, change management & quality ...
to traditional engineering applications like PDM ...
Published:
2004-07-22
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Abstract:
Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program. Find Solutions and Other Information Associated
with the SAP Business All-in-One Fast-start Program. Whatever you offer as a service provider, success depends on how well
you manage key accounts to ensure long-term relation (...)
Excerpt related to
consultant in customer relationship management for building engineering:
Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program. Find Solutions and Other Information Associated
with the SAP Bus...
Published:
2010-03-11
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
consultant in customer relationship management for building engineering:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Abstract:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather other required information. The first few meetings should be formal, with a printed agenda, including
clear goals and time constraints (showing respect for team (...)
Excerpt related to
consultant in customer relationship management for building engineering:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather ot...
Published:
2005-07-01
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
-
Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
consultant in customer relationship management for building engineering:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
-
Abstract:
Caught between big-vendor ERP offerings requiring heavy customization, and off-the-shelf project management solutions that
are easily outgrown, project-oriented organizations have special accounting needs. Find out more about those needs, along
with recommendations for what solutions you should be taking (...)
Excerpt related to
consultant in customer relationship management for building engineering:
Caught between big-vendor ERP offerings requiring heavy customization, and off-the-shelf project management solutions that
are easily outgrown, pr...
Published:
2008-09-24
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
-
Abstract:
SAP Business All-in-One Fast-start Program: Creating Affordable, Flexible Solutions for Faster Value. Find Reports, Case Studies,
and Other Resources Related to the SAP Business All-in-One Fast-start Program. Midsize companies engaged in manufacturing,
trade, or services need innovative solutions they can (...)
Excerpt related to
consultant in customer relationship management for building engineering:
SAP Business All-in-One Fast-start Program: Creating Affordable, Flexible Solutions for Faster Value. Find Reports, Case Studies,
and Other Resourc...
Published:
2010-03-11
-
Abstract:
The ultimate winner in the SOA market will have to provide industry-specific solutions solving essential problems that others
cannot. Focus must move away from technology lock-in and vendor dependency, to best solutions for customers, even if it means
customers can use competitor products. (...)
Excerpt related to
consultant in customer relationship management for building engineering:
The ultimate winner in the SOA market will have to provide industry-specific solutions solving essential problems that others
cannot. Focus must m...
Published:
2005-05-07
-
Abstract:
The Movex collaboration application suite includes enterprise resource planning (ERP), customer relationship management (CRM),
supply chain management (SCM), business performance measurement (BPM), value chain collaboration, and e-business--although
tempting to its target market, it may not likely be as (...)
Excerpt related to
consultant in customer relationship management for building engineering:
The Movex collaboration application suite includes enterprise resource planning (ERP), customer relationship management (CRM),
supply chain manage...
Published:
2004-02-04
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